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Shipping & Returns

 

Shipping And Handling

 

Delivery is free to addresses in the United Kingdom on orders of £20 in value or over. *

 

Orders under £20 are charged at £3.25 for delivery to all UK destinations, with the exception of some items which are eligible for free or reduced delivery charges. 

 

For destinations outside the UK the following charges apply:

 

Europe £10.25

 

North America £15.00

 

Rest of World £18.00

 

All products ordered from Power Health shall be sent to you via Royal Mail (occasionally a commercial courier service may be used instead).

 

Delivery charges vary according to the destination and weight of your parcel. If the cost of sending your parcel exceeds the standard charge we have implemented for your region, we may email you with a revised cost which we request you pay before we despatch your order.  There may be import duties to pay on some overseas orders and these must be paid by the customer and not Power Health.

 

*Excluding orders containing Pomi-T which will be charged postage costs regardless of basket total. Delivery on Protein bundles will also be charged at £3.95 within the UK. We will contact you to advise postage costs for deliveries outside of the UK.

 

Deliveries to the following countries requite the buyers Tax ID Number or CPF Number :-

Argentina, Chile, Peru, Ecuador, Columbia, Venezuela, Bolivia, Uruguay, Paraguay, Brazil

Please note that orders over £50.00 cannot be delivered to a PO Box address. Due to Customs checks, deliveries to South America may take up to 8 weeks. If your delivery does not arrive after this time then please get in touch.

 

Delivery Schedule

 

We endeavour to despatch orders within 5 working days. If for some reason this is not possible we will notify you via email.

 

Availability

 

If, for some reason we are unable to supply a particular item, we will notify you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

 

Should you still wish to order the item, we will hold your order on file and despatch it as soon as it becomes available. The item will be charged at the time you place the order, but there will only be one delivery charge.

 

Tax Charges

 

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates.

 

Credit Card Security

 

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

 

Privacy Policy

 

Power Health Products Ltd does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, & to store delivery addresses if the address book is used in My Account.

 

Returns Policy

 

You may cancel your contract with Power Health for the goods you order anytime up to 14 days following despatch of the goods from our stores. To cancel your contract you must you must give written notice to Power Health by hand or post, fax or email.

 

If you have received your goods prior to cancelling your contract, then you must send these back unopened, and in the condition in which you received them, to us at your own cost. Once you have returned the goods, Power Health will refund or re-credit you within 30 days of receiving the returned goods for any sum that has been paid by you or debited from your credit card for the goods.

 

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